Deposits reserve your place in our schedule and cover the planning and setup that begins immediately. Once work has started, deposits are not refundable.
If you cancel before any work has begun, we refund the deposit in full.
If you cancel part-way through a project, we invoice for the work completed and any costs already committed, and refund the rest.
Monthly services are paid in advance. If you cancel mid-month, that month runs to the end of its term and is not refunded; nothing further is charged after it.
Money spent with advertising platforms is paid to those platforms, not to us, and cannot be refunded by us once spent. Any unspent budget still held by us is returned to you.
If a deliverable does not match the agreed scope, tell us within 14 days of delivery and we will put it right at no extra cost. Where we cannot, we refund the fee for that deliverable.
We do not refund work that meets the agreed scope but did not produce the commercial result hoped for, since results depend on factors outside our control.
Email or message us with your invoice number and what went wrong. We respond within five business days and pay approved refunds by the original payment method within 14 days.
